Before you complain
Be clear in your mind why you are dissatisfied.Was it the way you were treated? A wrong decision? Defective goods? What exactly went wrong?
Be clear in your own mind what you want to happen as a result of making a complaint. Do you want an apology? Do you want a different decision? Do you want the proper service that should have been provided in the first place? Do you want replaced goods? You should mention this to the organisation you are complaining to and ask for prompt action.
Who to complain to
This will be different depending on what type of organisation you are complaining to and the scale of your complaint. The following three steps are a general guideline. For more specific complaint procedures see the Information Section where you can find the specific steps for each organisation;
You should attempt to resolve your complaint directly with the parties involved: i.e. take the product purchased back to the shop, or attempt to have the service redone.
You should contact the relevant senior management or customer services department. It may be necessary to communicate with them several times before taking the next step. Most good organisations will have internal complaints procedures and complaints are often resolved using these. However sometimes they aren't and that's when you should consider the third step. It is worth mentioning that you are considering or have decided to take your complaint to the relevant authorities, sometimes this may provoke more serious consideration of a complaint
You should contact the relevant authority or overseer who will be able to give advice on how to exacerbate your complaint if you are still not satisfied. Ask the institution which is the relevant independent ombudsman or adjudicator to whom you can take your complaint (you can also find this information by browsing the Information Section of this site). Alternatively you can contact your local Citizens Advice Bureau or Trading Standards Office who will be able to help and give you advice on who you should contact next. Some Ombudsman or executive agencies such as Oftel or Ofgem may take complaints up for you.
Sunday, July 31, 2005
Saturday, July 30, 2005
Complaining Only Makes Things Worse
Behind every complaint is an idea or a belief or a value that a person is committed to. Otherwise,why be upset?
once people stop thinking of themselves as complainers -- which is not an ennobling way for anyone to feel -- and start thinking of themselves as people who are committed to something, that sets the stage for them to do something about their problem. That happens not by dismissing the complaint but by finding the commitment behind it.
Figure out what others around you -- and what you yourself -- are doing to thwart the goal you're committed to. Identify to what degree you have some control of the situation. That doesn't mean that other people aren't responsible. It's about recognizing that in almost every circumstance, we have some hand in why our commitment is not being realized. For example, somebody might realize that he's never told his boss, "I don't feel you're taking my perspective into account. I'm not happy with the way we work together."
Be direct. Relaying a compliment through a third party may seem better than nothing, but is it going to have the desired effect? Not really. To offer a meaningful compliment, make sure you talk directly to the person you're complimenting. Don't say something nice about someone to his coworkers or praise him in a meeting that he's not in. Compliments have more power when they're delivered directly to the person, preferably in front of other people.
Be specific. Merely saying, "Hey, you did a great job in that meeting last week" may sound nice, but in practical terms, it is a fairly worthless remark. The problem is that the person you're talking to has no idea what he did that impressed you or how he made a difference. Give as much information as you can about why you're pleased and what effect the person's actions have had on the larger picture.
Be professional. It's better to tell someone how her good deeds or work affected you, rather than telling her what kind of person you think she is. You shouldn't presume to define someone (even in a flattering light), and personal assessments are just that -- personal. Instead of saying, "I appreciate what a thoughtful person you are," try saying, "I appreciate the way you took time to fill me in on that meeting I missed."
Realise i did Alot of silLy thing before! Look back i was Childish to say thOSE words To heR! Although maybe it just is an excuse,it's true that there were many things happened at thOSE mOnthes making me tOO upset to remember to be responsible for What i do, nO matTeR How i FeEl.
Thanks K for helping me to cover what did i wrtie in my tag-board.That's really wonderful!
Thanks Ting and Jas who stand by my side and support me always.
And,mc,i'm sOrRy. =[.
once people stop thinking of themselves as complainers -- which is not an ennobling way for anyone to feel -- and start thinking of themselves as people who are committed to something, that sets the stage for them to do something about their problem. That happens not by dismissing the complaint but by finding the commitment behind it.
Figure out what others around you -- and what you yourself -- are doing to thwart the goal you're committed to. Identify to what degree you have some control of the situation. That doesn't mean that other people aren't responsible. It's about recognizing that in almost every circumstance, we have some hand in why our commitment is not being realized. For example, somebody might realize that he's never told his boss, "I don't feel you're taking my perspective into account. I'm not happy with the way we work together."
Be direct. Relaying a compliment through a third party may seem better than nothing, but is it going to have the desired effect? Not really. To offer a meaningful compliment, make sure you talk directly to the person you're complimenting. Don't say something nice about someone to his coworkers or praise him in a meeting that he's not in. Compliments have more power when they're delivered directly to the person, preferably in front of other people.
Be specific. Merely saying, "Hey, you did a great job in that meeting last week" may sound nice, but in practical terms, it is a fairly worthless remark. The problem is that the person you're talking to has no idea what he did that impressed you or how he made a difference. Give as much information as you can about why you're pleased and what effect the person's actions have had on the larger picture.
Be professional. It's better to tell someone how her good deeds or work affected you, rather than telling her what kind of person you think she is. You shouldn't presume to define someone (even in a flattering light), and personal assessments are just that -- personal. Instead of saying, "I appreciate what a thoughtful person you are," try saying, "I appreciate the way you took time to fill me in on that meeting I missed."
Realise i did Alot of silLy thing before! Look back i was Childish to say thOSE words To heR! Although maybe it just is an excuse,it's true that there were many things happened at thOSE mOnthes making me tOO upset to remember to be responsible for What i do, nO matTeR How i FeEl.
Thanks K for helping me to cover what did i wrtie in my tag-board.That's really wonderful!
Thanks Ting and Jas who stand by my side and support me always.
And,mc,i'm sOrRy. =[.
Tuesday, July 26, 2005
I wrote your name on sand, it got washed
I wrote your name in air, it was blown away,
then I wrote your name on my heart & I got heart attack.
God saw me hungry, He created pizza
He saw me thirsty, He created Pepsi
He saw me in the dark, He created light
He saw me without problems, He created YOU.
Twinkle Twinkle Little Star
You should know what you are
And once you know what you are
Mental hospital is not so far.
The rain makes all things beautiful,
The grass and flowers too
If rain makes all things beautiful,
Why doesn't it rain on you?
Roses are red, violets are blue
Monkeys like you should be kept in zoo
Don't feel so angry
you will find me there too
but Not in cage but laughing at you.
When your life is in the darkness,
Pray to God ask Him to free you from the darkness,
And if after you pray and you are still in the darkness,
Please pay your ELECTRICITY BILL !!!!
I wrote your name in air, it was blown away,
then I wrote your name on my heart & I got heart attack.
God saw me hungry, He created pizza
He saw me thirsty, He created Pepsi
He saw me in the dark, He created light
He saw me without problems, He created YOU.
Twinkle Twinkle Little Star
You should know what you are
And once you know what you are
Mental hospital is not so far.
The rain makes all things beautiful,
The grass and flowers too
If rain makes all things beautiful,
Why doesn't it rain on you?
Roses are red, violets are blue
Monkeys like you should be kept in zoo
Don't feel so angry
you will find me there too
but Not in cage but laughing at you.
When your life is in the darkness,
Pray to God ask Him to free you from the darkness,
And if after you pray and you are still in the darkness,
Please pay your ELECTRICITY BILL !!!!
Sunday, July 24, 2005
Maomao and her BF
Jun's comment to her bf is 'Wolao,isn't he a human??!!'....haha... but i thinK sO. haha. HandsOme tilL can FainT siA!
Maomao said he treats her very welL,juz what she can't stand is sometimes he would like to contrOl everthing she did. But nowaday better more,he changed alOt foR her. 5555....这世上痴情的男人还真多。。... 可我竟这么没本事一个都逮不到。。。5555... 欺负人嘛。。。。讨厌！！Let me hit the waLl! 5555555. But rmb help and pulL me....haha..lame...
Wish my friend and her darling stay happy always and wiLl love each Other FoReVeRRR!!!!!!!!Yoyo!!! +*Pray*
Friday, July 22, 2005
Life is half spent before we know what it is.
Life can only be understood backwards;but it must be lived forward.
The secret of life is not to do what one likes,but to try to like what one has to do.
Happiness is the interval between period of unhappiness.
The people who get on in this world are the people who get up and look for circumstances they want,and if they cannot find them,make them.
A man can fail many times,but he isn't a failure until he begins to blame someone else.
Pessimist: One who,when he has the choice of two evils,chooses bOth.
It's easier to please a million people you don't know than to please one person you dO know!
No man can lose what he never had.
Advice is what we ask for when we already know the answer but wish we didn't.
Life can only be understood backwards;but it must be lived forward.
The secret of life is not to do what one likes,but to try to like what one has to do.
Happiness is the interval between period of unhappiness.
The people who get on in this world are the people who get up and look for circumstances they want,and if they cannot find them,make them.
A man can fail many times,but he isn't a failure until he begins to blame someone else.
Pessimist: One who,when he has the choice of two evils,chooses bOth.
It's easier to please a million people you don't know than to please one person you dO know!
No man can lose what he never had.
Advice is what we ask for when we already know the answer but wish we didn't.
Wednesday, July 20, 2005
Monday, July 18, 2005
Today went to take N oral exam. For me,i felt i have done very welL. Not best but it's my first time there is a confidence on self to believe i can pass english Oral. Haha.. Since i'm toO happy,sO after that i went to Parkway shopping...haha.. Brought dear mummy a suit (her birthday coming soon =]) and used 'Popular' ticket to buy a Barbie Pencil Box for myselF... =D
After reached home,i told parents how goOd i feel for my Oral. They gave me an excited expression at once,making me sO touch!!! I even sense that they're happier than me!!! EspecialLy Mum!! Her big smile sO bright at me that almOst can caused me melt!! haha... I love my mum! I LOVE MY MUM!! I LOVE MY MUM TO THE BEST OF BEST!!!!!
Last but not least,I'm thankful tO Xueting,Xiaoting and Jas's care and greeting sO so So much,heartfuLly!!
Thanks Xue,who said good luck tO me and couraged me before a day of Oral and copied many Oral questions fOr me partical... =+HuGZ+= Love Ya!! Anything sms me and i wilL give U my eaR nO matter what hapPen!! =D
Thanks Ting said she will call me in Order tO help my Oral exam and thanks those a lot Of msgs yOu sent. I'm sorry Waste your hp bilL...hai...Well,i have a good idea of saving your money,you want know? Ask your mama pay ba...... =D
Jas,Thank you really mUch 4 yOur caring askED me hOw abt my Oral as soon as U heard i gt oral today frOm xue! SO SWEET OF YOU!! Sorry I didn't tell you,neither careless nor unwilling,is only because i don't want tO trouble you,(since i have troubled 3 ppls already.) haha...
Karen: Haha,dictionary very usefuL! ThankS aLoT advice Me!!! and i sLoWly read wOrd By word like what U said! UsefUl as welL! Thanks!!
Mc: Soorry For Didn't telL u As WelL sO that nOthing to talk to yOu...oOps...not gu yi...sOrry...=p. Take care yA!! haha!
After reached home,i told parents how goOd i feel for my Oral. They gave me an excited expression at once,making me sO touch!!! I even sense that they're happier than me!!! EspecialLy Mum!! Her big smile sO bright at me that almOst can caused me melt!! haha... I love my mum! I LOVE MY MUM!! I LOVE MY MUM TO THE BEST OF BEST!!!!!
Last but not least,I'm thankful tO Xueting,Xiaoting and Jas's care and greeting sO so So much,heartfuLly!!
Thanks Xue,who said good luck tO me and couraged me before a day of Oral and copied many Oral questions fOr me partical... =+HuGZ+= Love Ya!! Anything sms me and i wilL give U my eaR nO matter what hapPen!! =D
Thanks Ting said she will call me in Order tO help my Oral exam and thanks those a lot Of msgs yOu sent. I'm sorry Waste your hp bilL...hai...Well,i have a good idea of saving your money,you want know? Ask your mama pay ba...... =D
Jas,Thank you really mUch 4 yOur caring askED me hOw abt my Oral as soon as U heard i gt oral today frOm xue! SO SWEET OF YOU!! Sorry I didn't tell you,neither careless nor unwilling,is only because i don't want tO trouble you,(since i have troubled 3 ppls already.) haha...
Karen: Haha,dictionary very usefuL! ThankS aLoT advice Me!!! and i sLoWly read wOrd By word like what U said! UsefUl as welL! Thanks!!
Mc: Soorry For Didn't telL u As WelL sO that nOthing to talk to yOu...oOps...not gu yi...sOrry...=p. Take care yA!! haha!
Saturday, July 16, 2005
每天抱怨，唠叨，自怜的时间不要超过10分钟.
如果不幸你爱的男子有另一个女人，无论你是他的老婆，未婚妻或女朋友，请不要动念头和她“见面谈一下”，没必要－－－立即离开那个男人!
女人永远不要问这个问题:”为什么不爱我?”
任何时候都不要喝太多酒，当天晚上吐的东西，次日早上还要自己收拾，可能会吐第二次，太累。折磨自己，不值得。
其实，人生即使有伴也是寂寞的－－－－不如及早培养兴趣，中年之后，种花养鱼.
大事坚持原则，小事学会变通.
永远不要在想让你哭的人面前哭.
不要在不熟的人面前抱怨。
不要常常计算得失－－－－那是保险公司和你的对手的事.
遇到好男人不妨追.
时代不同了，男女都一样，接保险丝，修马桶，换轮胎，装杀毒软件比生孩子更容易.
若你的房间越来越雪白素净，访客越来越少，桌面地板不允许有一丝灰尘，听到孩子的吵闹会心烦，每天洗手超过20次－－－－－去看心理医生
别逼男人撒谎，他会恨你，也别把他的话当真，你会恨他.
简单说，常常让你微笑的男人就是好男人.
若再不开始孝敬父母就太迟了!!
你看上去有多大，其实就多大.
若有机会上学，去上学
要快乐!
记住:你只能活一世.
如果不幸你爱的男子有另一个女人，无论你是他的老婆，未婚妻或女朋友，请不要动念头和她“见面谈一下”，没必要－－－立即离开那个男人!
女人永远不要问这个问题:”为什么不爱我?”
任何时候都不要喝太多酒，当天晚上吐的东西，次日早上还要自己收拾，可能会吐第二次，太累。折磨自己，不值得。
其实，人生即使有伴也是寂寞的－－－－不如及早培养兴趣，中年之后，种花养鱼.
大事坚持原则，小事学会变通.
永远不要在想让你哭的人面前哭.
不要在不熟的人面前抱怨。
不要常常计算得失－－－－那是保险公司和你的对手的事.
遇到好男人不妨追.
时代不同了，男女都一样，接保险丝，修马桶，换轮胎，装杀毒软件比生孩子更容易.
若你的房间越来越雪白素净，访客越来越少，桌面地板不允许有一丝灰尘，听到孩子的吵闹会心烦，每天洗手超过20次－－－－－去看心理医生
别逼男人撒谎，他会恨你，也别把他的话当真，你会恨他.
简单说，常常让你微笑的男人就是好男人.
若再不开始孝敬父母就太迟了!!
你看上去有多大，其实就多大.
若有机会上学，去上学
要快乐!
记住:你只能活一世.
Friday, July 15, 2005
Saturday, July 09, 2005
某次英文考试有两道题目：
1）我穿上外套，却发现第一个扣子掉了。
2）他听见电话铃响，就过去接了电话。
正确答案(answer)应为：
1）I put on my coat and found its first button was gone.
2）As soon as he heard the phone ringing, he went to pick it up.
但是某生的答案(ans)是：
1）Shit!
2）Hello?
老师在黑板上写了一句：Time is money. 并让同学们翻译。
有名学生答道： “汤姆是玛丽。”
小明上英文课时跟老师说：May I go to the toilet?
老师说：Go ahead.
小明就坐了下来。过了一会儿，
小明又跟老师说：May I go to toilet?
老师说：Go ahead. 小明又坐了下来。他旁边的同学于是忍不住问：你不是跟老师说要上厕所吗？ 怎么不去？
小明说：你没听老师说「去你个头」啊！
二次世界大战时，有一天德意日三国将军正在讨论第二天的战略。德国将军说：“我国负责坦克、军车和枪弹。” 意大利将军说：“我国负责出兵，只要武器够多， 要多少兵都没问题。” 两国将军问日本将军说：“贵国可以出什么东西？” 日本将军抓抓头，似乎想不到该出什么，于是德国将军说：“那你们出物资（supplies）好了。” 日本将军听了很高兴的说："Oh,That's easy. No problem." 第二天终于到来，德军开了坦克、军车等来到集合地点，稍后意军也纷纷赶到。可是 左等右等就是不见日本的物资供应。两国将军生气地说：“死日本鬼子怎么毁约了！” 话刚说完，突然四周的草丛里冒出一群全副武装的日本军，口中还大叫着： "Surprise!"
江青会见外宾，要求翻译要严格按她的意思翻，不许走样。
外宾一见到江青， 立刻拍马屁道："Miss Jiang, you are very beautiful." 翻译照翻。
江青心花怒放， 嘴上还 要谦虚一下：“哪里，哪里”。 翻译不敢怠慢，把江青的话翻成英文："Where? Where?"
外宾一愣，还有这样的人， 追问哪里漂亮的，干脆马屁拍到底："Everywhere, everywhere." 翻译：“你到处都很漂亮。”
江青更高兴了，但总是要客气一下：“不见得， 不见得 ”。翻译赶紧翻成英文："You are not allowed to see, you are not allowed to see."
一对热恋中的男女。女生非常没有安全感，于是对着男友说：“SAY ‘I LOVE YOU!! ’ SAY IT! SAY IT! SAY IT!” 男的答道：“IT!”
一位在美的留学生，想要考国际驾照。在考试时因为过于紧张，看到地上标线是向左转。
他不放心的问道:turn left？
监考官回答: right. 于是他立刻向右转……
某男，亦粗通英文，至使馆，有表要填，有一栏是：Sex，该男思之久已，毅然下笔： “Once a week”。
签证官观后暴笑，曰：“This item should be filled in with male or female.”
该男顿时赧颜，思之，填下“female”.
官楞之，曰：“shouldn’t it be male?”
男急释曰：“I am a normal man, so I have sex with female.
上初一的时候，英语老师让我们读课文，恰好是一段对话，于是叫了一男一女两个同学来读。
男：What time is it now?
女：It's nine.
男：Let's go to bed.
女：We go to bed at nine.
全班绝倒。
一次为一个初中小孩搞家教，在其英语课本上发现如下恐怖字眼：爸死 （bus ） 爷死 （yes ）哥死（girls）妹死（Mis）……死光（school）
一位来自日本的旅客，坐出租车去机场的路上，看到一辆汽车经过，就说：
“oh， TOKOTA！Made in Japan! It is very fast！”
又有一辆经过，他又说：
“oh， NISSAN ！Made in Japan! It is very fast！”司机有点不高兴，觉得他太吵了！
当第三辆经过时，他还是说：
“oh，HONDA！Made in Japan! It is very fast！”
后来到了机场，那个日本人就问：“How Much？”
出租车司机说：“1000！”
日本人惊奇的问司机：“为什么那么贵？”
出租车司机回答说：“oh，mileometer（计程表） ！Made in Japan! It is very fast！”
小强去看电影，到了电影售票处，发现一个老外和售票小姐连说带比得好半天，就自告奋勇的上前做翻译。
售票小姐说：麻烦你告诉她，现在坐票售完了只剩下站票， 如果要看要站着看。 小强转头就对老外说：no sit see, stand see. if see stand see.
老外回答说：sorry I don't understand your English.
小强就对售票小姐说：哦，他说他不懂英文.......
1）我穿上外套，却发现第一个扣子掉了。
2）他听见电话铃响，就过去接了电话。
正确答案(answer)应为：
1）I put on my coat and found its first button was gone.
2）As soon as he heard the phone ringing, he went to pick it up.
但是某生的答案(ans)是：
1）Shit!
2）Hello?
老师在黑板上写了一句：Time is money. 并让同学们翻译。
有名学生答道： “汤姆是玛丽。”
小明上英文课时跟老师说：May I go to the toilet?
老师说：Go ahead.
小明就坐了下来。过了一会儿，
小明又跟老师说：May I go to toilet?
老师说：Go ahead. 小明又坐了下来。他旁边的同学于是忍不住问：你不是跟老师说要上厕所吗？ 怎么不去？
小明说：你没听老师说「去你个头」啊！
二次世界大战时，有一天德意日三国将军正在讨论第二天的战略。德国将军说：“我国负责坦克、军车和枪弹。” 意大利将军说：“我国负责出兵，只要武器够多， 要多少兵都没问题。” 两国将军问日本将军说：“贵国可以出什么东西？” 日本将军抓抓头，似乎想不到该出什么，于是德国将军说：“那你们出物资（supplies）好了。” 日本将军听了很高兴的说："Oh,That's easy. No problem." 第二天终于到来，德军开了坦克、军车等来到集合地点，稍后意军也纷纷赶到。可是 左等右等就是不见日本的物资供应。两国将军生气地说：“死日本鬼子怎么毁约了！” 话刚说完，突然四周的草丛里冒出一群全副武装的日本军，口中还大叫着： "Surprise!"
江青会见外宾，要求翻译要严格按她的意思翻，不许走样。
外宾一见到江青， 立刻拍马屁道："Miss Jiang, you are very beautiful." 翻译照翻。
江青心花怒放， 嘴上还 要谦虚一下：“哪里，哪里”。 翻译不敢怠慢，把江青的话翻成英文："Where? Where?"
外宾一愣，还有这样的人， 追问哪里漂亮的，干脆马屁拍到底："Everywhere, everywhere." 翻译：“你到处都很漂亮。”
江青更高兴了，但总是要客气一下：“不见得， 不见得 ”。翻译赶紧翻成英文："You are not allowed to see, you are not allowed to see."
一对热恋中的男女。女生非常没有安全感，于是对着男友说：“SAY ‘I LOVE YOU!! ’ SAY IT! SAY IT! SAY IT!” 男的答道：“IT!”
一位在美的留学生，想要考国际驾照。在考试时因为过于紧张，看到地上标线是向左转。
他不放心的问道:turn left？
监考官回答: right. 于是他立刻向右转……
某男，亦粗通英文，至使馆，有表要填，有一栏是：Sex，该男思之久已，毅然下笔： “Once a week”。
签证官观后暴笑，曰：“This item should be filled in with male or female.”
该男顿时赧颜，思之，填下“female”.
官楞之，曰：“shouldn’t it be male?”
男急释曰：“I am a normal man, so I have sex with female.
上初一的时候，英语老师让我们读课文，恰好是一段对话，于是叫了一男一女两个同学来读。
男：What time is it now?
女：It's nine.
男：Let's go to bed.
女：We go to bed at nine.
全班绝倒。
一次为一个初中小孩搞家教，在其英语课本上发现如下恐怖字眼：爸死 （bus ） 爷死 （yes ）哥死（girls）妹死（Mis）……死光（school）
一位来自日本的旅客，坐出租车去机场的路上，看到一辆汽车经过，就说：
“oh， TOKOTA！Made in Japan! It is very fast！”
又有一辆经过，他又说：
“oh， NISSAN ！Made in Japan! It is very fast！”司机有点不高兴，觉得他太吵了！
当第三辆经过时，他还是说：
“oh，HONDA！Made in Japan! It is very fast！”
后来到了机场，那个日本人就问：“How Much？”
出租车司机说：“1000！”
日本人惊奇的问司机：“为什么那么贵？”
出租车司机回答说：“oh，mileometer（计程表） ！Made in Japan! It is very fast！”
小强去看电影，到了电影售票处，发现一个老外和售票小姐连说带比得好半天，就自告奋勇的上前做翻译。
售票小姐说：麻烦你告诉她，现在坐票售完了只剩下站票， 如果要看要站着看。 小强转头就对老外说：no sit see, stand see. if see stand see.
老外回答说：sorry I don't understand your English.
小强就对售票小姐说：哦，他说他不懂英文.......
Monday, July 04, 2005
AfternOon During IFA lessOn received a msg from Xiaoting...Without doubt i Just can't cOntroL my tear tO rolL dOwn...Beernadette ,a classmate who next tO me, even shocked till stop typing ...hehe...bt nO chOice i reaLly felt tOuch...toUched bY this intime msg...Touched by her WhO stiLl Rmb me ...Rmb me when the time i need a friend tO rmb me.... sO i can't explain hOw important her care for me... At that mOment,at that time,at that second,i really thOught nOthing has changed...we wilL be friend foreveR... haha....XiaOtInG!! ThanK yoU really really mUch!! i LoV yOu!!! Anyway,that reaLly shOcks Me sO... When i becOme such weak tO keeP reality?
We are nOt in same place already. No longer be anymOre. but i still dream....-_-""
i am cryin in class?!! hai~ yue huo yue childish le....
Jas sms me say Science will seperate to 2 classes and she's sad coz she sure she will not be same class with K and Mc...
i reply: Maybe It's time tO make new friend and at least you r in same sch.......................................
Last weEk................................................................. One wOrd Only include: hai~.....
Hate my this such low vOice. okay. tOday stop here.
Wish tOday will be last time Of crying in frOnt Of Ppl... Tears can't helP anything,after AlL! Anything is better than walking away and crying night after night....hehe...
Sign Off. Good Night,my Friends!!
Help evA, huRt NEver!
Love evA,hAte NEver!
GivE evA,ExpECt NEver!
SMiLe evA,cRy NEver!
rMbEr ME evA,fOgEt ME NEver =p
gDnOn! StAy HaPi oWaEs!!
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